How to Withdraw Funds from the Account

You can withdraw funds from your Live trading account through the withdrawal dialog in your Private Area. You can access this dialog in the following ways:

• Click "Withdraw" in the "My money" section.
• Select the line with the needed account from the “Live accounts” list, click the “ellipsis” icon (...), and choose the “Withdraw funds” function.

The first page of the “Choose a withdrawal method” dialog contains a list of available withdrawal methods for you, such as the basic ones - bank transfer, debit/credit bank card, Bitcoin transfer, etc., as well as additional ones, available for transfers from some countries and regions of the world. Each withdrawal method is characterized by three main parameters - terms of withdrawal, processing time (from a few minutes to 2-3 business days), transfer fees.

You can choose the line with the preferred withdrawal method and click the "Withdraw" button on it - a dialog box will open with a form for filling in the withdrawal amount and payment details of your account either in a bank or in the selected payment system. After filling in all the required fields of the form, click the "Next" (or "Withdraw") button.

The company’s Back office will consider your application during its worktime (Monday - Friday, from 07:00 to 19:00 (CET)). You will get a message to your email about the receipt of the request. If your withdrawal request has been rejected, please, contact the Customer Support service.

You can track the status of your requests in the "My requests" section, as well as by clicking "View all requests" - the parameters of your request are in the "Details" column (the “View” button).

And also, in the "My Money" section of the "Operations History" page, you can see the withdrawal transactions from your accounts with the main details and current status. The main status types are as follows:

• Active - request is accepted but not yet processed
• Processing - request is being considered
• Cancelled - request has been canceled by the account holder
• Rejected - request has been rejected
• Performed - request has been executed
• Pending - request is awaiting the new payment option verification
• Error - error in the request

You can cancel any request while its status is “Active”. You can see the results of the withdrawal request on the "Operations History" page, where you can view the withdrawal parameters (Bank transfer transaction number, WebMoney protection code, the request refusal reason, and other information) in the "Details" column. After clicking the “Status” button, you can filter your requests in the drop-down list.